Terms of Service

1. Agreement

By using our website, submitting a form, booking a consultation, purchasing a pilot or retainer, or using our voice agents, chat agents, or automations, you agree to these Terms and our Privacy Policy. If you are accepting on behalf of a business, you represent that you have authority to bind that business.

If a signed proposal, statement of work, order form, or pilot agreement conflicts with these Terms, the signed document controls for that engagement.

2. Who we are

• Wrk Less
• PO Box 2008, Eatonville, FL 32751, United States
• Phone: (407) 259-4842
• Website: https://wrkless.com

3. Services covered

Depending on the engagement, Wrkless may provide:

• AI voice systems and phone call capture, routing, and related task creation
• AI chat agents and conversational assistants
• Workflow automation and system integrations
• AI marketing support, websites, and related digital systems
• AI education, coaching, workshops, and consulting
• Dashboards, monitoring, maintenance, and related operational support

Website content describes capabilities in general terms. Only the scope documented for your engagement is binding.

4. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of information you provide and for safeguarding any credentials, API keys, or access we issue or receive on your behalf.

5. Client responsibilities

When we deliver voice, chat, or automation services for your business, you agree to:

• Provide accurate business information, routing rules, scripts, and operating preferences
• Obtain and maintain any rights, licenses, and consents needed for the data, tools, phone numbers, and content you ask us to use
• Provide any legally required notices to callers, chat users, employees, or customers regarding recording, AI interaction, or automated processing
• Review outputs before relying on them for high-impact decisions where human judgment is required
• Keep your connected systems, billing methods, and authorized contacts current
• Not use the services for unlawful, deceptive, abusive, or discriminatory purposes

6. AI voice and chat agents

AI agents are configured to handle defined tasks such as answering common questions, collecting intake details, transferring calls when available, or creating structured follow-up tasks. Unless expressly agreed in writing:

• Agents do not provide emergency services and should not be used as a substitute for 911 or similar services
• Agents do not replace licensed professional advice (for example, medical, legal, financial, or automotive diagnosis)
• Agents may misunderstand speech, omit details, or produce incomplete summaries; your team remains responsible for verification and customer outcomes
• Availability depends on telephony providers, AI providers, internet connectivity, and configuration choices
• Recording, transcription, and logging may occur as part of normal operation where enabled

For pilots such as local auto-repair call capture, specific commercial terms (pricing, cancellation, setup) stated on the applicable offer page or agreement also apply.

7. Automations and integrations

Automations run according to the rules, tools, and data sources you authorize. You acknowledge that:

• Third-party platforms may change APIs, pricing, rate limits, or features outside our control
• Incorrect source data, permission changes, or upstream outages can cause failed or incomplete workflows
• We may pause or modify a workflow to protect security, prevent abuse, or stop harmful loops
• You remain responsible for the business decisions, customer communications, and compliance obligations arising from automated actions

8. Fees, pilots, and cancellation

Fees are as stated in the applicable offer, invoice, checkout page, or agreement. Unless otherwise stated in writing:

• Pilot or setup fees are non-refundable once work or activation has begun
• Recurring services renew according to the stated billing cycle until cancelled
• Cancellation timing follows the notice period in your offer or agreement (for example, cancel after a pilot month, or with 30 days’ notice thereafter)
• Unpaid amounts may result in suspension or termination of services
• Taxes may apply where required

9. Acceptable use

You may not use the website or services to:

• Violate law, privacy, intellectual property, or telecom rules (including unsolicited calling/messaging where prohibited)
• Attempt unauthorized access, disrupt, or reverse engineer our systems except as allowed by law
• Upload malware or interfere with other users or clients
• Misrepresent that AI output is human where disclosure is required
• Collect or process sensitive data through our systems without a written agreement covering that use

10. Intellectual property

Wrkless retains ownership of its pre-existing tools, templates, prompts, frameworks, software, branding, and methodologies. Subject to full payment and the engagement terms, you receive rights to use deliverables created specifically for your business for your internal operations. We may reuse generalized know-how, non-confidential patterns, and anonymized insights in future work.

Website content, branding, and materials are owned by Wrkless or its licensors and may not be copied for commercial use without permission.

11. Confidentiality

Each party agrees to protect the other’s non-public business information with reasonable care and use it only as needed to perform the engagement, except for information that is public, independently developed, or required to be disclosed by law.

12. Privacy

Personal information is handled as described in our Privacy Policy. For client deployments, you are responsible for your own privacy notices to end users and for instructions you give us about that data.

13. Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT VOICE AGENTS, CHAT AGENTS, OR AUTOMATIONS WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM OMISSIONS.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WRKLESS AND ITS OFFICERS, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPLACEMENT COSTS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE WEBSITE OR SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO WRKLESS FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, THE LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED.

15. Indemnification

You agree to defend and indemnify Wrkless against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your content, your instructions, your misuse of the services, your failure to provide required notices or consents, or your violation of these Terms or applicable law.

16. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, or if a required third-party service becomes unavailable. You may stop using the website at any time. Paid service termination follows your agreement’s cancellation terms. Upon termination, we may disable agents and automations and delete or return data according to the Privacy Policy and any written agreement.

17. Changes

We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Material changes to an active paid engagement will be communicated as required by that engagement. Continued use of the website or services after changes become effective constitutes acceptance, except where a signed agreement requires a different process.

18. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Courts located in Orange County, Florida will have exclusive jurisdiction, except where applicable law requires otherwise.

19. Contact

Questions about these Terms: contact form, (407) 259-4842, or Wrk Less, PO Box 2008, Eatonville, FL 32751.

Related: Privacy Policy