Privacy Policy

1. Who we are

Wrkless provides AI marketing support, AI voice systems, workflow automation, education, and related consulting. Business details:

• Wrk Less
• PO Box 2008, Eatonville, FL 32751, United States
• Phone: (407) 259-4842
• Website: https://wrkless.com
• Privacy contact: Contact form or the phone number above

2. Scope

This policy covers information processed in connection with:

• Our website and contact forms
• Consultation booking and scheduling
• AI voice agents, phone call handling, and chat agents
• Workflow automation, integrations, dashboards, and related systems we build or operate for clients
• Marketing, education, and support communications

When we process data for a client under a service agreement, that client is typically the business responsible for the customer relationship. We process that information as their service provider, according to their instructions and applicable law.

3. Information we collect

Information you provide

• Contact details such as name, email, phone number, and company
• Messages, project details, and consultation notes
• Billing and payment details when you purchase services (processed by our payment providers)
• Account or access credentials needed to configure systems you authorize us to connect

Information from voice and chat interactions

• Call audio, transcripts, chat messages, and related metadata
• Details callers or chat users share, such as name, callback number, vehicle or service details, preferred times, and issue summaries
• Routing outcomes, transfer events, and task or ticket contents created from the interaction

Information from automations and connected tools

• Data from CRMs, calendars, email, messaging, phone, form, spreadsheet, accounting, review, advertising, or similar tools you connect or ask us to integrate
• Operational logs needed to run, monitor, debug, and improve automations
• Business records you upload or authorize us to access for implementation

Technical information

• IP address, browser type, device information, referring pages, and general usage data
• Cookies or similar technologies needed for site function, security, and session handling

4. How we use information

We use information to:

• Respond to inquiries and provide consultations
• Deliver, configure, host, monitor, and support voice agents, chat agents, and automations
• Route calls, create callback tasks, sync records, send notifications, and perform other agreed workflows
• Improve reliability, quality, and security of our services
• Process payments and manage client relationships
• Comply with law, enforce agreements, and protect our users, clients, and systems
• Send service-related communications; marketing only where permitted

We do not sell personal information.

5. AI voice, chat, and automation specifics

Our AI systems may listen to, transcribe, summarize, classify, or route conversations and messages in order to perform the task you or our client configured—for example, capturing missed-call details, creating a follow-up task, transferring a caller, answering common questions, or updating a business system.

• Voice and chat agents are configured for a defined business purpose. They are not a substitute for emergency services, medical, legal, or other professional advice.
• Call recording or transcription may occur where enabled by the service configuration and permitted by applicable law. Clients are responsible for any required notices or consents to their callers and users.
• Automation systems only access the tools and data sources a client authorizes.
• We may use subprocessors (such as telephony, AI, hosting, and workflow platforms) to process this information on our behalf.

6. How we share information

We may share information with:

• Service providers that help us operate the website, voice/chat platforms, hosting, storage, analytics, email, scheduling, payments, and automation tooling
• The client business whose system or phone line is involved, when the interaction relates to their customers or operations
• Professional advisors, or authorities, when required by law or to protect rights and safety
• A successor in connection with a merger, acquisition, or asset transfer, subject to appropriate protections

We do not share personal information for third-party advertising networks’ independent use.

7. Retention

We keep information only as long as needed for the purposes described above, including service delivery, legal compliance, dispute resolution, security, and legitimate business records. Retention periods vary by data type, client agreement, and legal requirements. Call recordings, transcripts, chat logs, and automation logs may be retained for quality, troubleshooting, and operational continuity unless a shorter period is agreed with the client.

8. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information and services. No method of transmission or storage is completely secure. Access to client systems is limited to what is needed to deliver the engagement, and we expect clients to protect their own credentials and access policies.

9. Your choices and rights

Depending on your location and role, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To make a request, contact us using the details above. If you are a customer of one of our clients, please contact that business first; we will support them as their service provider.

You can also:

• Decline non-essential cookies where controls are available
• Opt out of non-essential marketing emails using the unsubscribe link or by contacting us
• Ask a client business to adjust voice-agent prompts, recording settings, or data retention for their deployment

10. Children

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps.

11. International processing

We are based in the United States. Information may be processed in the U.S. and in other countries where our providers operate. By using our website or services, you understand that your information may be transferred to jurisdictions with different data-protection laws.

12. Third-party sites and tools

Our site and services may link to or integrate third-party tools such as scheduling, payment, CRM, telephony, AI, or messaging platforms. Their privacy practices are governed by their own policies. Review those policies before providing information through those tools.

13. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website or services after an update means you acknowledge the revised policy.

14. Contact

Questions about this Privacy Policy or our data practices can be sent through our contact form, by phone at (407) 259-4842, or by mail to Wrk Less, PO Box 2008, Eatonville, FL 32751.

Related: Terms of Service